• When molehills are worse than mountains

    Service industry missteps are inevitable, but not all are created equal. For example, if an airline loses a passenger’s luggage or denies a passenger a seat on an overbooked flight, it’s a serious enough problem that the passenger will probably complain, allowing management to apologize or issue a refund. But for smaller errors — if, say, a seat doesn’t recline fully, or an outlet doesn’t work — passengers might not think it’s worth summoning a flight attendant. As a result, management never gets the chance to register the problem and enhance the airline’s reputation through exemplary customer service. Over time, the authors of a new study suggest, consumer frustration stemming…

  • Banks Vs Insurance Companies

    The current research have proved that most of the business entrepreneurs are opting for van leasing these days. 19. Make investments your time creating programs and hiring individuals until you may have a business that can run without you. Consumer assistance and solutions to normal insurance coverage and monetary questions are available via our toll-free assist line. These assist lines are available by way of regional service places of work or website. The Florida Department of Banking and Finance claims that each 12 months, our specialists handle greater than 450,000 shopper calls. The place your insurance settlement includes annuity funds, you may want to cash it out for a lump…